Support
For help with AlignerDiary (齿间时光), contact the independent developer.
Email: daniel.ding117@gmail.com
What to include
Please include your AlignerDiary app version, iOS version, device model, the exact error message, and steps that reproduce the problem. Explain what you expected and what happened instead. Never send passwords. Do not send a complete backup file or sensitive photos unless needed to resolve the problem. If a specific file or image is needed, support will ask for the smallest relevant item.
Set up or correct your wear record
Create your aligner plan and tray schedule, then use the main wear control when you put your aligner in or take it out. You can review the diary and correct an accidental or incomplete interval. Check the resulting tray, date, and wear status after an edit. AlignerDiary is a record-keeping tool; follow your clinician's treatment instructions if they differ from a plan or reminder in the app.
Add or remove photos
Choose Take Photo to use the camera, or choose an image through Apple's photo picker. Camera permission is requested only when needed. The app stores its own copy and leaves the original in Photos unchanged. Removing a photo record does not remove that original and may not remove copies already contained in a backup or restore recovery point.
Reminders are missing
Confirm that notifications are allowed for AlignerDiary in iOS Settings, then check the reminder and appointment details in the app. Device focus modes and notification settings can affect delivery. You can continue using the diary if notifications are turned off.
Export or restore a backup
Open Settings → Backup and restore. Use Export backup to create a file containing your diary, photos, and preferences. Store it somewhere you trust. Use Restore from backup to preview and restore a file. Restore replaces the current diary, settings, and photos; it does not merge them. If needed, Undo restore returns to the local recovery point but removes edits made after the restore. Confirm your current wear status afterward.
iCloud backup is not completing
Automatic iCloud backup is optional and off by default. Check that you are signed in to iCloud, that AlignerDiary can use iCloud, that your connection is available, and that your iCloud storage is not full. Keep the app open in the foreground while retrying. Backups are snapshots rather than live synchronization. An account change, restore, undo, or local data clear pauses future uploads until you enable the feature again.
Delete records and backups
Clear all data removes the local diary, app-managed photos, recovery point, and local tip transaction record. It does not delete originals in Photos, exported files, existing iCloud backups, operating-system device backups, or Apple's purchase records. Delete individual iCloud copies from the cloud backup list and remove exported files from wherever you saved them.
Tips and refunds
Tips are optional consumable purchases, not subscriptions, and do not change app features. The price is shown in the app and Apple's purchase confirmation; Apple processes payment. The app does not offer Restore Purchases for tips. For refund eligibility or a request, use Apple's refund service.